Industrial Attachment Programme at Kenya Trade Network Agency (KenTrade)

Duties & Responsibilities

• Act as a single point of contact for phone calls and emails from users. The assistant listens, logs and responds to customer enquiries, requests and complaints.
• Recognizing, documenting, and informing the supervisor regarding the trends in external customer calls.
• Anticipating potential needs or problems of customers.
• Following through on commitments made to customers.
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols.
• Maintaining confidentiality of information.
• Achieving first contact resolution (FCR);
• Handling customer complaints or issues satisfactorily.
• Recording details of comments, inquiries, complaints, and actions taken.
• Prioritize received issues in order to identify and escalate situations requiring urgent attention first.
• Providing accurate information about organizations, services and related agencies.
• Create and maintain a positive, supportive, customer-oriented environment for all clients.
• Recording details of comments, inquiries, complaints, and actions taken.
• Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Academic/Professional Requirements

• Should be a Kenyan Citizen aged between 20 and 35 years.
• Should be available full time for the duration of the program (3months);
• Should be a continuing student in any field from an accredited Institution and have the relevant transcripts/result slips/letter from the training institution.
• Be Computer Literate and have strong communication skills.
• Willingness to work in shifts, weekends/holidays and long hours.
• Customer focused.
• Ability to multitask with high stress tolerance level.
• Problem analysis and problem-solving skills.
• Planning and organizing skills.
• Team oriented.

Duties and Responsibilities

The attaché shall report to the Corporation Secretary and Legal Affairs Manager and the duties will include.

• Drafting and reviewing legal documents and contracts
• Drafting status reports on court matters affecting the Corporation.
• Researching and drafting legal opinions on the interpretation, impact and effect of the relevant laws and general conditions affecting various areas of the KenTrade’s operations.
• Compilation of legal documents for pre-trial conferencing
• Regular errands to public registries, courts and other relevant areas as directed.
• Facilitate preparations and attendance of witnesses.
• Receiving correspondence and facilitating timely dispatch of correspondence
• Perform any other duties that may be assigned by the Corporation Secretary and Legal Affairs Manager

Academic/Professional Requirements

• Should be a Kenyan Citizen aged between 20 and 35 years.
• Should be available full time for the duration of the program (3 months);
• Should be a continuing law student from a recognized university with relevant transcripts/result slips/letter from the training institution.
• Have good interpersonal skills.
• Excellent communication and written skills.
• Good organizational skills.
• Proficiency in computer (Microsoft Word, Excel and PowerPoint etc.

Duties and responsibilities

• Assist in compiling reports on the status of the Strategic Plan implementation.
• Assist in collecting statistics, interpreting the data and preparing reports.
• The attaché will be expected to conduct research or assist in research work.
• The attaché may be called upon to monitor the implementation of various activities within the Agency.
• The attaché maybe be involved in assisting the department in maintaining the Quality Management System and as assisting during internal quality audits.
• The attaché may also be required to take minutes during meetings.
• Any other duty commensurate with this position and that may assist the attaché in career development.

Academic/professional requirements

• Should be a Kenyan Citizen aged between 20 and 35 years.
• Should be available full time for the duration of the program (3 months);
• Should be a continuing student with relevant transcripts/result slips/letter from the training institution.
• Be Computer Literate and have strong communication skills.

Duties and Responsibilities

• Assist in preparing shopping list and shopping to ensure constant availability of kitchen supplies.
• Ensuring availability of drinking water in all offices.
• Maintain cleanliness at the work area (kitchen);
• Preparation and serving of tea to staff at designated tea breaks.
• Delivery of mails and packages to various staff/action officers.

Academic/Professional Requirements

• Should be a Kenyan Citizen aged between 20 and 35 years.
• Should be available full time for the duration of the program ((3 months);
• Should be a continuing student or with a Diploma in Hotel Management/Catering from an accredited Institution and be in possession of the relevant certificate.
• Be Computer Literate and have strong communication skills

Duties and responsibilities

• preparing vouchers and committal documents in accordance with laid down rules and regulations.
• capturing primary data in manual and computerized records.
• Filing accounting documents.
• Preparing simple financial reports such as bank reconciliations and ondemand reports.
• Preparing invoices.
• Ensuring safe custody of accountable documents and
• Maintaining primary records such as cashbooks, ledgers and registers.
• Post invoices, payments expense accruals and other expenditure journals into the accounting system.Make postings to the Accounting System for Accounts receivables and reconciliations of receivables to the general Ledger.
• Prepare adequate supporting Schedules in support of Revenue account balances in the Financial Statements on weekly, monthly, quarterly and annual basis.
• General office duties as assigned by the supervisor/senior officers/management of the Department.

Academic/professional requirements

• Should be a Kenyan Citizen aged between 20 and 35 years.
• Should be available full time for the duration of the program (3 months);
• Should be a continuing student in commerce, Business Administration, Business Management, CPA (ongoing/Finalist), ACCA or any other equivalent qualification from a recognized institution with relevant transcripts/result slips/letter from the training institution.
• Be Computer Literate and have strong communication skills.

Duties and Responsibilities

• Assist in the creation and carrying out all marketing, communication, branding and promotional activities,
• Assist in editing of marketing and communication content.
• Assist in tracking and reviewing Marketing and Communication initiatives and make recommendations.
• Assist in the developing of new social media campaigns, considering planned promotional activities.
• Monitor social channels and respond to feedback, questions, and concerns.
• Assist in planning and hosting marketing events.

Academic/professional requirements

• Should be a Kenyan Citizen aged between 20 and 35 years.
• Should be available full time for the duration of the program (3 months);
• Should be a continuing student in sales, marketing or communications with relevant transcripts/result slip/letter from the training institution.
• Should have strong work ethics.
• Should be willing to learn on the job and share experiences with other members of the team.
• Should have good written and verbal communication and editing skills.
• Self-motivated, detail-oriented with good written, verbal & organizational skills
• Should possess good computer skills with experience in social media & Microsoft Office
• Ability to work under minimum supervision and with others.
• Ability to work well under pressure and meet deadlines

Duties and Responsibilities

• Work with IT staff to provide solutions throughout the software lifecycle,
• Understanding and documenting user requirements,
• Translate business requirements to System Designs/specifications,
• Participating in application development, testing and documentation of test results,
• Prepare system documentation – user manuals / guides and technical manuals.
• Trouble shoot application issues and recommend solutions,
• Responding to user queries arising from issues experienced in using software applications,
• Integrating and presenting data,
• Participate in providing innovative solutions to challenges experienced in the use of IT solutions,
• Participate in drafting and review of policies for better management of IT solutions,
• Perform any other duty commensurate with the job role as directed by management.

Academic/professional requirements

• Should be a Kenyan Citizen aged between 20 and 35 years.
• Should be available full time for the duration of the program (3 months);
• Should be a continuing student in Computer Science, Software Engineering, Information Technology, electrical engineering, or related field with relevant transcripts/result slips/letters from the training institution.
• Should possess excellent communication and interpersonal skills,
• v. Sound System analysis and Design capabilities – sound problem-solving skills,
• vi. Excellent knowledge in Software Development Life Cycle,
• vii. Excellent knowledge in Data structures and algorithm development,
• viii. Excellent requirements elicitation and documentation skills,
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• ix. Knowledge in Objected oriented programming and Unified Modelling
• Language,
• x. Excellent understanding of Relational Databases.