Field Service Manager at Gap Recruitment Services Limited

Our client, a leading company in the renewable energy sector, is seeking to hire a highly skilled Field Service Manager at Gap Recruitment Services Limited to oversee the safe, efficient installation, operation, and maintenance of solar systems for residential and Commercial & Industrial (C&I) projects.

The role involves managing a team of installation and maintenance technicians, coordinating solar projects, ensuring compliance with safety and industry standards, and optimizing operational efficiency. The Field Service Manager will report directly to the General Manager and will play a pivotal role in driving customer satisfaction and business growth through high-quality service delivery.

Key Responsibilities:

Develop and implement comprehensive plans for the installation and maintenance of solar systems, aligning with customer needs and business objectives.
Use solar energy expertise to oversee installation activities, troubleshoot technical issues, and ensure compliance with industry standards and regulations.
Manage all aspects of solar installation projects, including planning, scheduling, resource allocation, and budget management, ensuring timely and successful project completion.
Schedule installations, maintenance visits, and service calls, ensuring adherence to customer deadlines and expectations.
Lead, mentor, and motivate a team of installation and maintenance coordinators and technicians, ensuring high-quality performance and adherence to safety standards.
Assign tasks, set performance goals, and provide ongoing training and support to enhance the skills of the team.
Implement quality control measures to ensure installations and maintenance activities meet or exceed customer expectations and company standards.
Conduct site inspections and audits to assess the quality of workmanship and ensure compliance with all standards and procedures.
Implement corrective measures when necessary to address any deficiencies or areas of concern, continuously improving quality.
Conduct regular safety training sessions and promote a strong safety culture within the team.
Investigate accidents or incidents, identify root causes, and implement preventive measures to minimize future risks.
Work closely with sales and customer service teams to identify opportunities for upselling or cross-selling additional services.
Build and maintain strong relationships with customers, contractors, suppliers, and other stakeholders to ensure customer satisfaction and promote long-term business partnerships.
Generate regular reports on installation and maintenance activities, including performance metrics, project status, and customer feedback.
Provide regular updates on project progress, addressing any risks or delays promptly.

Qualifications and Skills:

Bachelor’s degree in Electrical Engineering or a related field.
Proven experience in project management, preferably within the renewable energy sector.
Strong proficiency in solar system design, installation, and maintenance, with hands-on experience in managing solar energy projects.
Proficiency in electrical design software and tools such as AutoCAD, PVsyst, Helios, or similar programs.
Familiarity with relevant regulations and standards related to solar installations and maintenance.
Excellent problem-solving skills, particularly in troubleshooting complex electrical issues.
Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
Proven ability to lead, motivate, and develop a team to achieve operational and business goals.