Customer Care Assistant at Universities Fund (UF) – 50 Positions
The Universities Fund (UF) was established under section 53 of the Universities Act, 2012 for financing universities in Kenya. The Fund is managed by a Board of Trustees known as the Universities Funding Board (UFB) which has been in operation since 2016. In order to realize its mandate and its new Strategic Plan 2024 -2027, the Fund seeks to recruit suitable and qualified Kenyan Citizens to fill the vacancies of Customer Care Assistant at Universities Fund (UF).
Job Purpose
- To respond to a variety of customer requests and inquiries via the telephone or in person
Key Responsibilities/ Duties / Tasks
1. Operate a Contact Centre
2. Answers and directs telephone calls and Maintain calls register.
3. Respond to Stakeholder Inquiries
4. Resolve Stakeholder Issues and Complaints
5. Resolve Scholarship Application Issues
6. Maintain Accurate Records and Documentation
7. Support Public Engagement and Outreach Initiatives
8. Contribute to Continuous Improvement Efforts
9. Collaborate with Internal Teams
10. Collect the customer information, analyze customer needs and gives recommendations to the management.
11. Perform other duties as tasked and deemed necessary for the overall delivery of the organization
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Diploma/Bachelors’ in any of the following disciplines: Mass Communication, International Relations, Communication, Information Sciences, Public Relations, Journalism or any other equivalent qualifications from a recognized institution
Functional Skills, Behavioural Competencies/Attributes:
1. Strong verbal and written communication.
2. Digital Media
3. Ability to work well in teams.
4. Strong work ethic and attention to detail.
5. Knowledge of Customer Relationship Management systems.
6. Self-development, initiative-taking.
7. Facilitating and encouraging open communication in the team, communicating effectively
8. Knowledge and understanding of emerging trends in customer experience
9. Learning and sharing knowledge and encourage the learning of others.
Basic Requirements
Please note that Applicants who will be invited for the interviews are expected to produce the following documents:
- Applicants should provide all the details requested for in the advertisement. It is an offence to include incorrect information in the application.
- Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates, as well as transcripts during interviews.
- It is a criminal offence to present fake certificates/documents.
- Academic Qualifications of external origin MUST be accompanied with a recognition and
- Equation certificate for foreign certificate from the relevant body in Kenya.
- Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification.
- A copy of National Identification Card.
- Curriculum Vitae
c) Duration
- The engagement is for a period of Three Months
d) Location
The assignment will be undertaken across all the Public Universities in Kenya
Apply Here > Customer Care Assistant
Interested candidates are hereby called upon to apply in confidence to the address below via the email
(recruitment@ufb.go.ke) latest 11th October 2024 at 5.00 PM East African time (EAT).
Enclosing cover letter, CV with full details of education background, professional qualifications and relevant experience together with copies of testimonials, academic certificates and National Identity card.
The detailed Job Description can be accessed in our website; www.universitiesfund.go.ke.
CHIEF EXECUTIVE OFFICER UNIVERSITIES FUND
HAZINA TRADE CENTRE
5TH FLOOR
MONROVIA STREET
PO. BOX 28237 – 00100 NAIROBI
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