Housekeeping Supervisor at Accor
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
- Conduct room and public area inspection
- Record room status in allocated section accurately
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalize service
- Report unusual behavior/activities on floors to Assistant Housekeeping Manager
- Comply with hotel’s health, safety and hygiene policies
Qualifications
- Work experience as a Housekeeping Supervisor or similar role
- Diploma in Hotel Management or related field
- Warm and caring personality; previous experience in the same leadership role is an asset
- Prior experience working with Opera or a related system
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
- Strong interpersonal and problem-solving abilities and the ability to lead by example
