Customer Relations Officer at The Outspan Hospital

Outspan Hospital is a Level 5, Teaching and Referral Hospital, located in Nyeri County. As a global reference hospital and one of the leading healthcare providers, Outspan hospital has a bed capacity of 250 beds and serves up to 300 patients per day. Customer Relations Officer at The Outspan Hospital

Key Roles and Responsibilities

Act as point of contact for complaints and escalate issues as appropriate
Providing customer support
Identifying and analyzing customer needs and expectations, and developing strategies to meet them.
Managing client relationships to build a reputation for excellent service and generate repeat business.
Develop and update client related reports.

Soft Skills

Good communication skills in the languages of English, Swahili and Kikuyu
Good listening skills
Critical thinking
Analytical skills
Organizational skills
Ability to multitask
Can work under pressure
Good interpersonal relations

Qualifications

Bachelor’s degree in business, hospitality, public relations, or equivalent qualification from a recognized Institution.
Served a similar position for a minimum period of three (3) years.
Experience in managing a team for at least 1 year
Work experience in a hospital setting is an added advantage.

Other Skills and Competencies

Excellent communication, negotiation and interpersonal skills with a good understanding of emotional intelligence.
Good problem solving skills
The role requires people management skills to deal with diverse customers.