Customer Service Intern at Bayes
Customer Service Intern at Bayes. Bayes is a digital mobile lending application that allows customers to borrow micro loans when they urgently need it.
- We are looking for a dedicated Customer Service Intern to join our team.
- The successful candidate will assist in managing customer interactions, ensuring a positive customer experience, and supporting various customer service functions.
Responsibilities:
Customer Interaction:
- Handle incoming calls, emails, and chat inquiries from customers.
- Provide accurate information about our products and services.
- Resolve customer complaints in a timely and professional manner.
- Assist in the onboarding and verification of new customers.
Feedback and Improvement:
- Collect and analyze customer feedback to identify areas for improvement.
- Assist in developing strategies to enhance customer satisfaction.
- Participate in brainstorming sessions to improve service processes.
Engagement and Satisfaction:
- Help implement customer engagement initiatives.
- Support efforts to reduce customer churn and increase loyalty.
- Contribute to the creation of a positive and supportive customer service environment.
Qualifications:
- A degree in Business, Communications, or a related field.
- Strong communication skills, both written and verbal.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office Suite and customer service software.
- A proactive attitude and willingness to learn.
Benefits:
- Hands-on experience in customer service and support.
- Exposure to various aspects of customer relationship management.
- Opportunity to work in a dynamic and collaborative team environment. Mentorship and training from experienced professionals.
How to Apply
If you meet above requirements:
Send your application and CV to hr@bayes.co.ke
Deadline 14th June 2024
For more details Visit > Bayes Careers