Customer Service Intern at Bayes

Customer Service Intern at Bayes

Customer Service Intern at Bayes. Bayes is a digital mobile lending application that allows customers to borrow micro loans when they urgently need it.

  • We are looking for a dedicated Customer Service Intern to join our team.
  • The successful candidate will assist in managing customer interactions, ensuring a positive customer experience, and supporting various customer service functions.

Responsibilities:

Customer Interaction:

  • Handle incoming calls, emails, and chat inquiries from customers.
  • Provide accurate information about our products and services.
  • Resolve customer complaints in a timely and professional manner.
  • Assist in the onboarding and verification of new customers.

Feedback and Improvement:

  • Collect and analyze customer feedback to identify areas for improvement.
  • Assist in developing strategies to enhance customer satisfaction.
  • Participate in brainstorming sessions to improve service processes.

Engagement and Satisfaction:

  • Help implement customer engagement initiatives.
  • Support efforts to reduce customer churn and increase loyalty.
  • Contribute to the creation of a positive and supportive customer service environment.

Qualifications:

  • A degree in Business, Communications, or a related field.
  • Strong communication skills, both written and verbal.
  • Ability to multitask and manage time effectively.
  • Proficiency in Microsoft Office Suite and customer service software.
  • A proactive attitude and willingness to learn.

Benefits:

  • Hands-on experience in customer service and support.
  • Exposure to various aspects of customer relationship management.
  • Opportunity to work in a dynamic and collaborative team environment. Mentorship and training from experienced professionals.

How to Apply

If you meet above requirements:
Send your application and CV to hr@bayes.co.ke
Deadline 14th June 2024

For more details Visit > Bayes Careers


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