Credit Control Officer

Careers at Aga Khan Hospital Kisumu

OVERALL RESPONSIBILITY

Reporting to the Credit Controller, the successful candidate will adhere to the provision of quality and efficient services to our customers and safeguard the Hospital revenue collection on the bills incurred by the clients, resolving all issues raised internally and externally about the outstanding bills and to ensure patients discharge process and clearance are done properly.

KEY RESPONSIBILITIES

• Focus on the areas of bills coverage both for corporate clients and Cash patients
• Carry out a range of duties including contacting clients by email, letter, phone and other means to follow up on letters of undertakings and payments.
• Admissions are checked, bills secured in the right corporate accounts and right amount of cash deposits are collected based on words.
• SHA notification is done and rebate captured in the bill.
• Provides accurate information to both Internal and External clients
• Communication with our clients ensuring quality care and teamwork
• Discharge of patients while striving to reduce the waiting time and ensuring the rebated amount is reflected in the bill.
• Final bill printed with all charges including doctors’ fees and biometrics captured as per the corporate’s requirements.
• Both Preauthorization and Claim forms are signed by the Patient before clearance is done.
• Avoid rejections from the corporate clients and bad debts
• Prepare invoices for dispatch to finance.
• Ensure standard and smooth flow of the process and procedures as per departmental policies.
• Deliver quality services in the Hospital.
• Maintain standard and smooth flow of the process and procedures as per departmental policies.
• Delivery customer service excellence

The requirements

• Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
• Diploma in Business Management and Credit Management
• IT Related experience
• A minimum of 2 years’ experience in Debt management

Debtor’s Officer

Careers at Aga Khan Hospital Kisumu

OVERALL RESPONSIBILITY

Reporting to the Assistant Manager Debtors, the successful candidate will be expected to properly manage and reconcile debtors’ accounts to ensure the accounts are serviced in accordance with the hospital policy and the agreed corporate credit terms and to ensure no unnecessary accumulation of bad debts.

KEY RESPONSIBILITIES

• To provide advice and assistance to the debtors’ manager in debt collection, by, mail, telephone or in person.
• Deal with routine correspondence with regard to any collection or recovery issue.
• Prepare refunds and write-offs including journals and credit notes and pass these to the appropriate Senior Officer for authorization
• Liaise with outside Debt Collection Agencies
• Downloading and reconciliation of accounts and sending them to clients
• Identify and notify clients of due accounts by mail, telephone, or personal visits in order to solicit payment
• Identify and monitor overdue accounts (accounts with 90 days and over) giving them priority and more attention,
• Record information about financial status of customers and status of collection efforts and perform various administrative functions for assigned accounts, such as recording address changes and key contact persons
• Review of reconciliations and accounts rejects status
• Department cost consciousness.
• Participate in Department’s Inventory control and Counts exercises
• Actively participate in the hospital’s quality and customer care initiatives as per institutional policy and framework and as may be called upon.
• To ensure delivery of cost-effective services
• To deliver quality services in the operations
• To deliver customer service excellence

The requirements

REQUIREMENTS

• Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
• Certificate in Debt/Credit Management an added advantage
• Proficiency in Ms Excel
• High negotiation and debt collection skills
• Good customer service skills
• A minimum of 2 years’ experience in Debt management