Public Area Supervisor at Accor

Public Area Supervisor at Accor. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

What you will be doing:

Responsible for the cleanliness of hotels public areas including hotel exteriors.
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
Train and inspect the performance of assigned public area attendants ensuring that all procedures are completed as per the hotel’s operating standards and that they are informed daily about priorities
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Keep records of special cleaning and maintenance up to date.
Establish cleaning programs to maintain top cleanliness and hygiene standards.
Ensure emergency procedures are followed strictly.
Ensure health and safety as well as hygiene rules are strictly followed.
Perform any other reasonable duties as required by the department head at all time.
Ongoing training, coaching and development of Colleagues to impact overall departmental morale
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned

Qualifications

Required experience/skills/years in this role:

Minimum of 1-year experience in a supervisory capacity in a hotel Housekeeping environment
Good knowledge in Microsoft Office.
Experience with Hotel Property Management System.
Good knowledge of HSK equipment & machinery
Proven training skills.
Good business practice.
People management knowledge.

Additional Information

Your team and working environment: