Payments Operations Specialist at Sportserve

We are seeking a meticulous and proactive Payments Operations Specialist at Sportserve to join our dynamic 24/7 operations team. Whether assigned to manage Deposits, Withdrawals or handle Payments Escalations, the Payments Associate will play a critical role in ensuring the accuracy, efficiency, and security of all transactions within our round-the-clock operations.

The Payments Associate will work closely with the Manager, Payments Relationship Managers, and other key team members to facilitate payments for clients across multiple jurisdictions. This role is essential in delivering exceptional service, adhering to strict Service Level Agreements (SLAs), and ensuring maximum customer satisfaction.

The number of rest days per week will be determined in accordance with applicable local labour laws.

Key Responsibilities

Transaction Processing:

Accurately and timely process deposit and/or withdrawal transactions, ensuring all requirements are met and procedures followed
Audit transactions to identify any irregularities or potential fraud. Take necessary actions to mitigate risks, escalate issues to relevant departments, and ensure proper follow-through.
Check the payment request details and back-end systems to verify all deposits and/or withdrawal claims, ensuring all transactions are appropriately documented.

Issue Escalation and Resolution:

Coordinate with other departments and payment partners to escalate account issues and ensure swift resolution of payment-related concerns
Escalate any IT or PC issues encountered during your shift to Level 2 support and keep your Senior/Shift Leader informed of any transactions that require further verification.
Provide updates on any irregular transactions handled to seniors or shift leaders promptly.

Operational Efficiency:

Analyse and evaluate current operational procedures and recommend and implement improvements to enhance quality and efficiency
Manage audit remediation efforts by establishing necessary controls and securing appropriate approvals
Use creative problem-solving and logical thinking to address highly complex scenarios and contribute to team efforts by achieving related results as needed

Communication and Collaboration:

Multi-task across chat, email, and other communication platforms to address payment-related issues efficiently
Maintain open communication with your team and other departments to ensure smooth and coordinated operations
Work effectively in a rapidly changing environment where priorities may shift immediately, demonstrating adaptability and resilience

Additional Duties:

Perform other duties as assigned by the Head of Operations to support the overall goals of the payment operations team.
Stay proactive in seeking opportunities to learn and improve, welcoming feedback and embracing challenges as opportunities for growth.

Job Qualifications

A college bachelor’s degree is required. Relevant degree preferred, such as in Healthcare, Auditing, Accounting, Education, Business, Finance, Associate, Business/Administration, Pharmacy, or Economics
Fresh graduates are welcome to apply
Strong English communication and interpersonal skills
Proficiency in Google Docs and Microsoft Office is essential
Positive attitude towards work and a proactive approach to problem-solving
Ability to meet deadlines and manage time effectively in a fast-paced environment
Strong organisational skills, with the ability to prioritise tasks and manage multiple responsibilities
Highly motivated and able to act independently without direct supervision
Creative problem-solving skills, with the ability to work across the organisation to resolve issues
Punctuality and willingness to work on holidays and rest days and render overtime if needed
Reliable, trustworthy, and keen on details
Team player with versatility and an organized approach to work

Skills & Competencies

Business Awareness: Understands the company’s operations and objectives
Analytical Skills: Strong problem-solving abilities
Quick Thinking: Ability to learn and adapt quickly
Teamwork: Works effectively within a team
Communication: Clear and effective communication skills
Self-Confidence: Resilience and good judgment in decision-making

MINDSET COMPETENCIES

Embrace Challenges: Welcomes and tackles challenges head-on
Growth Mindset: Understands that effort is essential to building new skills
Desire to Learn: Continuously seeks to improve and acquire new knowledge
Feedback-oriented: Welcomes constructive feedback and uses it for personal & professional growth
Resilience: Sees failure as an opportunity to learn and improve
Applications in English only please