Key Account Intern at iNet Africa
We are a dynamic and growing company, focused on building lasting relationships with our key clients. We are seeking a talented and motivated Key Account Intern at iNet Africa. If you have a passion for client relations, communication, and strategic planning, this role will offer you hands-on experience and a chance to develop key skills in a fast-paced, professional environment.
Key Responsibilities:
- Build and maintain solid, trusting relationships between key clients and the company.
- Resolve client issues and complaints with professionalism and efficiency.
- Understand key client needs and anticipate potential changes or improvements.
- Facilitate communication between clients and internal teams.
- Assist in managing the account team assigned to each client.
- Participate in strategic planning to enhance client satisfaction and results.
- Assist in negotiating contracts and establishing performance timelines.
- Oversee internal and client budgets and ensure alignment with project goals.
- Collaborate with Sales, Design and Rollout team and Customer Service Experience teams to deliver high-quality results.
- Support in planning and presenting reports on account progress, goals, and quarterly initiatives.
- Assist in analyzing client data for enhanced customer relationship management.
- Aid in expanding relationships and identifying opportunities for new client acquisition.
Requirements
- Excellent verbal and written communication skills, with a keen ability to listen and articulate ideas clearly.
- Able to work in a dynamic environment, handling diverse client needs and evolving challenges.
- Basic computer skills are essential, with experience in CRM tools as an added advantage.
- Experience in customer service is a plus, with a focus on providing solutions and meeting client expectations.
- Degree or working towards a degree in marketing, communications, business administration, business and information technology or a related field.
- Proficiency in both spoken and written English is crucial for this role.
- Basic knowledge in IT and computer networking is desirable.
Benefits
- Hands-on experience with major clients in various industries.
- Opportunity to develop strong client relationship management skills.
- Mentorship and professional growth in key account management.
- Exposure to strategic planning, contract negotiation, and client data analysis.
Apply Here > Key Account Intern
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