The holder of this position will report to the Marketing & Business Development Manager.

KEY RESPONSIBILITIES: 

• Customer support: Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat.
• Problem-solving: Troubleshoot customer issues and provide logical, lasting solutions.
• Information provision: Provide accurate and detailed information about products, services, and company policies.
• Call management: Manage call volume, handle both inbound and outbound calls, and follow communication procedures.
• Follow-up: Follow up with customers to ensure their issues are resolved and to build customer loyalty.
• Goal achievement: Meet or exceed performance goals and Key Performance Indicators (KPIs).
• Escalation: Escalate priority issues to the appropriate department or supervisor when needed.
• Compliance: Adhere to the company guidelines, security policies and procedures.
• Upselling: Identify opportunities to upsell products or services when appropriate.

REQUIRED SKILLS AND QUALIFICATIONS

• Ability to use computers, navigate various software programs.
• Understand the products or services the company offers to provide accurate information.
• Excellent verbal and written communication skills.
• Active listening skills.
• Strong analytical skills to identify customer problems and find effective solutions.
• Possess the ability to remain calm and empathetic, especially when dealing with frustrated customers.
• The capacity to adjust to different customer personalities and unique situations.
• The ability to manage multiple tasks simultaneously.
• The ability to work effectively as part of a team.
• Diploma in Business Administration, Communications or a related field.
• Previous experience in customer service or call centre is preferred.

The holder of this position will report to the Credit Manager.

KEY RESPONSIBILITIES: 

• Loan evaluation: Screen loan applications, analyze financial information, and evaluate credit and risk ratios to determine loan eligibility and potential risks.
• Policy and compliance: Ensure all loans adhere to institutional policies and procedures, and that all relevant regulations are followed.
• Risk management: Assess and mitigate potential credit risks associated with loans and monitor collateral adequacy.
• Client interaction: Advise clients on suitable loan options, gather necessary financial documentation, and maintain communication regarding loan status and repayment schedules.
• Loan administration: Process loan disbursements accurately and on time, manage loan portfolios, and coordinate collections efforts.
• Reporting: Prepare reports and recommendations for management on the status and performance of the loan book.

REQUIRED SKILLS AND QUALIFICATIONS 

• Strong analytical and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• High level of integrity and confidentiality.
• Ability to work effectively with diverse clients and colleagues.
• Attention to detail and organizational skills.
• Experience in the financial, cooperative, or microfinance sector will be an added advantage.

The holder of this position will report to the Marketing and Business Development Manager.

KEY RESPONSIBILITIES:

• Provide support: Respond to customer inqiries, resolve complaints, and manage accounts to ensure customer satisfaction.
• Gather feedback: Collect customer feedback through surveys and direct interactions to identify areas for improvement.
• Handle issues: Proactively identify potential problems and work with internal departments to find solutions and ensure a positive customer journey.
• Onboard customers: Ensure a seamless and positive onboarding experience for new customers.
• Generate leads: Identify and generate leads for sales teams through various channels, including online chats and in-person interactions.
• Promote products: Cross-sell products and services to existing and potential customers to help meet departmental targets.
• Create content: Assist with creating marketing materials and content to enhance brand presence and engagement.
• Analyze data: Track and analyze marketing campaign performance and use customer data to inform marketing and business strategies.
• Manage communication: Handle customer communications, such as SMS reports and live chats, to enhance engagement.

KEY ATTRIBUTES:

• Creative, proactive and detail-oriented
• Customer experience focus.
• Excellent Verbal and written communication skills.
• Polite with a friendly attitude.
• Be a team player and self-driven.
• Have Trouble shooting, Problem solving skills and empathy with delightful customer experience.

REQUIRED SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• 2–3 years’ experience in marketing, sales, or customer experience engagement.
• Strong communication, organizational, and analytical skills.
• Proficiency in Microsoft Office.

The holder of this position will report to the Finance Manager.

KEY RESPONSIBILITIES: 

• Process deposits, withdrawals, and loan payments accurately.
• Verify customer identities and ensure sufficient funds are available for transactions.
• Balance the cash drawer at the beginning and end of each shift.
• Identify and manage counterfeit currency.
• Assist with ordering, receiving, and distributing cash.
• Cash checks and sell cashier’s cheques and money orders.

REQUIRED SKILLS AND QUALIFICATIONS:

• Be a holder of a Degree or Diploma in a Business-related course, CPA III is an added advantage.
• Must have 3 years’ experience as a Teller or Operations Officer
• Has exhibited good performance and with a quality portfolio.
• Demonstrated strong communication and interpersonal skills.
• Have good planning, analytical and monitoring skills.
• Be self-motivated and capable of working with minimum supervision.
• Be a team player.

How to Apply for Job Vacancies at Ukristo na Ufanisi DT Sacco Ltd

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line of position applied

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• Call Centre Agent
• Credit Officer
• Marketing & Customer Experience Officer
• Teller

Apply on or before 6th November 2025.