Job Vacancies at RFH Healthcare

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RFH Healthcare Careers

Front Desk Officer
ICT Team Lead

Front Desk Officer

Job Vacancies at RFH Healthcare

Overview

The job holder will be responsible for customer service and administrative support at the front desk.

Skills And Education

Must have a diploma in Business Studies/ Health Records or related field
Proven experience as front desk representative, agent or relevant position preferably in a hospital set up.
Familiarity with slide, mtiba, defmis, LCT, makl, britam micro and office machines e.g. fax, printer.
Knowledge of office management and basic bookkeeping
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skill
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation

Key Roles And Responsibilities:

Receiving and greeting clients/patients and setting a positive Hospital atmosphere.
Collect Information from patient and verify the mode of payment.
Register patients in the HMIS system/Insurance portals using the I.D/Insurance card and fill all fields as required.
Confirm the eligibility to render services on credit arrangement basis using the systems and mode of identification as required by the Insurance.
If the patient is cash paying, ensure the correct services and amounts are billed before generating a receipt.
Communicate and Schedule patients’ appointments.
Ensure relevant claim forms have been filled and photocopying of required documents including ID copies and Insurance cards.
Send pre-authorizations according to the terms of the insurance and follow-up for approval.
Ensuring that the required services (Consultation, Lab tests, diagnostic and investigative tests) have been raised in the system pending finalization of the bill.
Finalizing of invoices after services have been rendered to the patients and ensuring that the claim forms have been filled by both the doctor and the patient
If it’s a smart card, ensure that the right information have been captured on the smart system (EDI).
Generate and print the smart reports and attach to the invoices where necessary
If on SLADE/MTIBA/DEFMIS/NHIF/LIASON or other E-claim platform ensure the invoices have been submitted accordingly and closed before the patient leaves the facility.
At the close of business ensure all the invoice have been closed and finalized in the HMIS.
Scan and save invoices in the shared drive.
Submit the invoices to the claims department on daily basis after counter checking and rectificationif necessary
Daily reconciliation with the accounts department on co-payments and cash collections.
Perform customer service and other administrative duties at front desk

ICT Team Lead

Job Vacancies at RFH Healthcare

The ICT Team Lead will oversee and manage the Information and Communication Technology (ICT) operations across the hospital network, ensuring the smooth functioning of all IT systems and services.

The successful candidate will lead a team of IT professionals, develop strategic technology plans, implement IT infrastructure projects, and ensure the security and efficiency of hospital systems. The ICT Team Lead will work closely with hospital management to ensure technology supports organizational goals and enhances overall operational performance.

KEY RESPONSIBILITIES

Lead and supervise the ICT team, providing guidance and support for daily operations and technical projects.
Oversee the management, maintenance, and security of all hospital IT infrastructure, including networks, servers, and databases.
Develop and implement IT strategies, policies, and best practices across the hospital chain to ensure high availability, data integrity, and security of information systems.
Collaborate with other departments to identify and address IT needs, ensuring technology is aligned with hospital operations and clinical requirements.
Ensure all hospital IT systems comply with relevant health care regulations and security standards.
Manage and support hospital-wide software systems and applications, troubleshooting issues and ensuring system optimization.
Lead the implementation of new technologies and IT projects, ensuring on-time and within-budget completion.
Monitor and analyze system performance, identifying and addressing any potential issues or areas for improvement.
Manage relationships with external vendors and service providers to ensure optimal service delivery and cost-effectiveness.
Provide training and mentorship to junior ICT staff, fostering professional development within the team.

REQUIREMENTS

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Professional certifications in IT management (e.g., ITIL, PMP, Cisco, Microsoft) are highly desirable.
At least 5 years of experience in ICT management, with at least 2 years in a leadership role, preferably in the healthcare or hospital sector.
Strong knowledge of hospital IT systems, software, and healthcare regulations (HIPAA, data security, etc.).
Proven experience in project management, network administration, and IT infrastructure management.
Excellent leadership, organizational, and problem-solving skills.
Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
Ability to manage multiple priorities and work under pressure.
A proactive, strategic thinker who can implement technology solutions to meet the hospital’s operational goals.

How to Apply

Interested candidates are kindly encouraged to forward their CVs and application letters to
recruitment@rfhhealthcare.co.ke clearly indicating on the subject of the email the position applied for, on or before 20th January 2025

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