Customer Success Intern at Peach Cars KE
Are you a proactive, people-first problem solver looking to gain hands-on experience in customer success? Do you want to work in a fast-growing, exciting company thatโs reshaping the car industry in Kenya? Well, we are looking for Customer Success Intern at Peach Cars KE
๐ฟ๐๐๐๐ก๐๐๐: ๐๐๐๐๐๐๐
๐ธ๐๐๐๐๐ฆ๐๐๐๐ก ๐๐ฆ๐๐: ๐น๐ข๐๐-๐ก๐๐๐, ๐น๐๐ฅ๐๐-๐ก๐๐๐ ๐ถ๐๐๐ก๐๐๐๐ก
As a Customer Success Intern, youโll get real-world training in customer communication, retention strategies, and market insights while working with different teams to create the best experience for our customers.
Specifically, the Customer Success Intern at Peach can expect to undertake the below-listed tasks and activities, with training provided:
Assist with customer communications:
- Learn how to support the team in communicating with customers through various channels such as phone calls, emails, and text messages, contributing to lead qualification, cold calling, customer surveys, and after-sales check-ins.
Collaborate with teams:
- Work alongside different teams to help improve the customer experience from lead generation to customer conversion.
Support customer retention efforts:
- Assist in following up with customers in the Peach pipeline, learning how to contribute to ongoing retention strategies.
Help analyze market and performance trends:
- Assist with gathering insights to help understand customer needs and improve support by sharing trends with relevant teams.
Assist with customer surveys:
- Participate in collecting feedback from past customers to identify areas for improving support.
Support KPI metrics tracking:
- Help track key performance indicators (KPIs) to make data-driven decisions and support the team in adjusting strategies based on client needs.
๐พ๐๐๐ ๐พ๐โ๐๐ ๐ณ๐๐๐๐๐๐ ๐ญ๐๐:
- A Bachelor’s degree (Business or related field preferred)
- Strong communication & problem-solving skills
- Basic knowledge of CRM tools (Salesforce, HubSpot, etc.)
- A proactive, eager-to-learn mindset
๐พ๐๐ ๐ฑ๐๐๐ ๐ผ๐?
- Gain hands-on experience in a fast-paced startup
- Work with a dynamic, supportive team
- Build essential customer success & communication skills
How to Apply
If youโre ready to jumpstart your career and make an impact, apply now!
If youโre excited to kickstart your career in customer experience, please send your resume and
a brief cover letter to careers@peach-technology.com.
Peach Cars is an equal opportunity employer and welcomes applications from individuals of all
backgrounds. We value diversity and inclusion in our workplace.
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