Tender Alert! Call Center System Installation for Royal Mabati Factory Ltd

Royal Mabati Factory Ltd invites qualified ICT firms to submit proposals for implementing a comprehensive call center system to enhance customer engagement and operational efficiency. Call Center System Installation Tender

Scope of Work

Design, supply, and install a scalable call center system.
Enable features like call routing, lead capture, monitoring, and analytics.
Integrate with existing CRM tools and ensure data security compliance.

Eligibility Requirements

Experience: Proven expertise in call center installations for medium to large organizations.
Certification: Relevant IT and telecom certifications.
References: At least 3 similar projects.
Technical Proposal: Include architecture, timelines, and support plans.
Financial Proposal: Detailed cost breakdown.