Vacancies at Accor Group

Beautician
Spa Therapist

Beautician

Vacancies at Accor Group

Job Description

We are seeking a skilled and professional Beautician to join our team in Nairobi, Kenya. As a Beautician at Accor Group, you will provide a wide range of beauty treatments to our clients, ensuring their satisfaction and well-being.

Perform various beauty treatments including facials, manicures, pedicures, and waxing
Consult with clients to understand their needs and recommend appropriate treatments
Apply makeup and provide skincare advice tailored to individual client needs
Maintain a clean and hygienic work environment
Stay updated on the latest beauty trends and techniques
Recommend and sell beauty products to clients
Schedule appointments and manage client records
Ensure compliance with all health and safety regulations
Collaborate with other team members to create a positive salon atmosphere

Qualifications

Diploma or certificate in cosmetology or beauty therapy
Minimum 2 years of experience as a beautician or in a related role
Proficiency in various beauty treatments (facials, manicures, pedicures, waxing, etc.)
In-depth knowledge of skincare products and cosmetics
Excellent communication and customer service skills
Strong attention to detail and time management skills
Understanding of current beauty trends and techniques
Knowledge of hygiene and safety standards in the beauty industry
Additional certifications in specialized treatments (e.g., microdermabrasion, chemical peels) are a plus
Ability to work flexible hours, including weekends and evenings
Friendly and professional demeanor with a passion for making clients look and feel their best

Additional Information

Your Team And Working Environment

At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

Job Description

Assists the Head Therapist in maintaining the Spa facilities, good quality of service to guests, training spa employees to achieve good standards and selling products effectively. Also conducts therapy treatments and helps/ trains therapists to do therapy treatments effectively.

What you will be doing:

Perform massage and treatments while maintaining the client’s comfort at all times.
Ensure individualized guest service through acknowledging and responding to their needs and expectation.
Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
Ensure spa operation follows SOP guidelines and regulations.
Handle customer complaints and therapy queries
Actively up sell all the appropriate Spa, retail and fitness services to the guests.
Control the stock and inventory for therapy products and spa consumables.
Confidently recommend and up sell additional treatments to guests. To try to rebook them wherever possible.
Assists Spa Receptionist with Spa tours when needed.
Assists the Spa Management with marketing and promotions when needed.
Assists the Head Therapist with Stock care and control when needed.
Assists the Receptionists with guest related work when needed.
Responsible for the control of product usage.
Responsible for the AM & PM Therapist checklist
Assists receptionists and spa attendants if they are not busy.
Is present at trainings and participate actively.

Qualifications

Minimum 2-3 years’ Previous experience as a Massage Therapist preferred in a 5* Hotel Property
Certification from an accredited school of Massage, Body and Beauty required
Certification in Aesthetics desired
Experience and certification in one of the Spa disciplines of therapy preferred
Flexible to work during shifts, weekends and holidays
Excellent communication, interpersonal and organizational skills
Proactive in ensuring guest satisfaction
Collaborative and able to build rapport with clients

Additional Information

Your team and working environment:

At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!