Client Support Specialist at VIZX International

Client Support Specialist at VIZX – BPO Services

At VIZX, we are building a team of exceptional professionals to support our prestigious international partners. As we continue to grow, we are seeking dedicated Client Support Specialists to join our BPO company. Client Support Specialist at VIZX is essential for managing client relationships, ensuring top-tier service, and resolving issues with professionalism and efficiency.

Fluency in both French and English is required to effectively communicate with our diverse client base across the US and Europe.
If you excel in customer service and are passionate about providing high-quality support, we would love to hear from you!

Key Responsibilities:

Client Relationship Management: Cultivate and maintain strong, positive relationships with clients to ensure high satisfaction and promote retention. Serve as a trusted point of contact, addressing client inquiries and concerns with promptness and care.
Issue Resolution & Customer Satisfaction: Handle customer queries effectively, providing timely and impactful solutions to issues while ensuring high service standards. Escalate issues as needed to ensure quick and satisfactory resolution.
Client Retention & Support Strategies: Implement and support strategies that drive client loyalty, identify potential areas for increased engagement, and proactively address challenges before they impact client satisfaction.
Data Accuracy & CRM Management: Maintain and update detailed customer records in the CRM system, ensuring accuracy and completeness. Use CRM insights to identify trends and proactively address recurring client needs.
Collaboration & Service Delivery: Work closely with internal teams to address and resolve client concerns promptly. Collaborate on initiatives to enhance service delivery, consistently providing clients with seamless, high-quality support.
Process Improvement & Feedback Analysis: Monitor and analyze customer feedback to identify trends and recommend improvements. Actively seek opportunities to enhance support processes for increased efficiency and client satisfaction.
Adaptability & Task Management: Manage multiple tasks efficiently, prioritizing effectively in a fast-paced environment. Embrace new challenges and continuously seek ways to refine and improve support processes.

Qualifications & Experience:

Bilingual Proficiency: Fluency in both French and English (spoken and written) is essential for effective client communication.
Customer Support Experience: Minimum of 2 years in a customer-facing role, preferably in a call center or online support environment.
Communication & Interpersonal Skills: Exceptional verbal and written communication abilities, with strong listening skills to accurately understand client needs.
Problem-Solving & Analytical Skills: Demonstrated problem-solving abilities, with an analytical mindset to address client issues and recommend solutions effectively.
Technical Proficiency: Competency with CRM systems and the Microsoft Office Suite. Experience in managing digital client databases and adapting quickly to new software tools.
Multitasking & Prioritization: Skilled at managing multiple responsibilities in a fast-paced environment, maintaining a focus on quality and attention to detail.
Positive Attitude & Flexibility: A customer-first attitude, with a willingness to learn and adapt to new challenges. Prior experience in sales or order processing is a plus.