Jobs at G&M Salon Apparel
Jobs at G&M Salon Apparel, High-quality, comfortable salon apparel that you can trust, day in and day out. Loved by 30,000+ happy customers.
- Customer Service Agent
- Onboarding Specialist
- Client Support Specialist
Customer Service Agent
We’re looking for a Customer Service Agent who’ll be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and providing stellar support across various channels. This role demands superb communication skills, empathy, and an unwavering commitment to excellence.
PERKS & BENEFITS:
- Salary- $3-$4USD/hr
- Health and dental insurance
- Paid Time Off!
- Holiday Bonus!
- Recognition and performance incentives
- Work from home!
- We’re growing fast, which means more chances of advancement!
RESPONSIBILITIES:
- Address customer inquiries through email, phone, live chat, and/or social media.
- Assist our customers with orders, shipping, product information, and returns.
- Focus on quality-based responses as the standard day-to-day
REQUIREMENTS:
- Proficiency inEnglishismandatory(both written and verbal)
- 1 yearofCustomer Service experienceis required
- Any experience with Gorgias, Zendesk, and/or Shopify is preferred (not required)
- Excellentproblem-solving skillsandcommunication skills
- Solutions-oriented andflexible
INTERNET REQUIREMENTS:
- Personally owned PC or laptop with a minimum of 15 Mbps for Upload & Download speed
- A backup internet (10 Mbps) connection is required upon hiring
HOW TO APPLY
- Paste the following link into your browser: https://bit.ly/cs-application-link
Use application code: JAZZHR
Onboarding Specialist
Jobs at G&M Salon Apparel
Job Responsibilities:
- Manage the onboarding process for new hires, ensuring they are fully informed about company and role specifics and are well-prepared for their start date
- Assist new hires with completing all necessary onboarding tasks and participating in required live training sessions
- Work closely with the Customer Success Manager to support the onboarding of new agents and clients
- Maintain regular updates with the Team Lead and Recruitment Manager regarding the onboarding progress and ensure all parties are informed
- Provide support for client onboarding when necessary
Qualifications:
- 1-2 years of experience in Customer Service Onboarding
- 3-5 years of experience in the BPO Customer Service industry
- 1-2 years of Virtual Assistant experience preferred
- Familiarity with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk (preferred but not required)
- Knowledge of eCommerce and CRM tools like HubSpot, Monday.com
- Excellent written and verbal communication skills
- Strong coaching, planning, and organizational abilities
- Exceptional attention to detail
- Self-starter with high energy and the ability to engage effectively with others
- Proficient in Gmail and Slack communication
Internet Requirements:
- DSL, Cable, or Fiber connection is required (minimum 20 Mbps)
Perks & Benefits:
- $5USD per hour
- Paid Time Off (PTO)
- Health Insurance + Dental Coverage
- Permanent, full-time remote setup
- Year-end bonus
- Recognition and performance incentives
Why Join Us?
- Be part of one of the fastest-growing startups in the E-commerce sector
- Collaborate with a high-performing, inspiring team
- Enjoy a supportive and collaborative work environment
- Benefit from clear career progression and advancement opportunities
HOW TO APPLY
Paste the following link into your browser: bit.ly/tpo
Use application code:JAZZHR
Client Support Specialist
Jobs at G&M Salon Apparel
Client Support Specialist, you’ll be the friendly face of our company, guiding clients through their journey with us. You’ll ensure their experience is seamless, resolve their issues with efficiency, and contribute to our reputation for outstanding service.
Key Responsibilities:
- Provide top-notch support through various channels, ensuring a positive and efficient experience for every client
- Address and resolve client inquiries and issues promptly, turning challenges into opportunities
- Gain expertise in our client support platforms, offering valuable insights and troubleshooting assistance
- Identify and suggest improvements to enhance our support processes and client satisfaction
- Work closely with the team to share insights and feedback, helping to shape and refine our support strategies
Qualifications:
- 1+ years of experience in a client support or customer service role
- Strong communication skills with a knack for problem-solving
- Experience with support tools such as Zendesk, Freshdesk, or similar (preferred)
- Ability to work independently and as part of a team in a fast-paced environment
- Familiarity with eCommerce platforms (preferred)
- Proficient in Excel or Google Sheets for tracking and reporting
Internet Requirements:
- Personal PC or laptop with a minimum of 15 Mbps for both upload and download speeds
Perks & Benefits:
- $3-4USD per hour
- Paid Time Off
- Health Insurance + Dental Coverage
- Performance-Based Incentives
- Permanent, full-time remote setup
Why Join Us?
- Be a vital part of a rapidly expanding company with a strong growth trajectory
- Collaborate with a team of motivated professionals who support and inspire each other
- Enjoy a flexible and dynamic work environment where your contributions make a difference
- Benefit from opportunities for career growth and professional development
Ready to Make an Impact?
If you’re excited about the prospect of delivering outstanding client support and growing with us, we’d love to hear from you!
HOW TO APPLY
Paste the following link into your browser: https://bit.ly/cs-application-link
Use application code: JAZZHR
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