IT Support Agent Intern at Jumia

IT Support Agent Intern at Jumia – offers an excellent opportunity to gain practical experience in IT support within a fast-paced e-commerce environment. You’ll work alongside experienced professionals and contribute to maintaining the technological backbone of Africa’s leading online marketplace. At Jumia, we value diversity, creativity, and innovation. Join us in our mission to leverage technology to transform everyday life in Africa.

What you will be doing

Provide first-level technical support to Jumia employees and departments
Assist in troubleshooting hardware and software issues
Help maintain and update IT inventory and asset management systems
Contribute to the creation and maintenance of IT documentation and user guides
Assist in setting up and configuring workstations and mobile devices
Support the implementation of IT security best practices
Help monitor and maintain network performance and connectivity
Assist in user account management and access control
Participate in IT projects and initiatives as assigned
Collaborate with other IT teams to resolve complex technical issues
Assist in providing support for Jumia’s e-commerce platforms and internal tools
Help in organizing and conducting basic IT training sessions for employees.

What we are looking for

Fresh graduates or currently pursuing a degree in Information Technology, Computer Science, or a related field
Basic understanding of computer hardware, software, and networking concepts
Familiarity with Windows and macOS operating systems
Strong problem-solving and analytical skills
Ability to explain technical concepts to non-technical users
Eagerness to learn and adapt to new technologies
Basic understanding of e-commerce platforms and operations (preferred)
Familiarity with ticketing systems and IT service management principles (preferred)
Excellent communication skills, both verbal and written
English proficiency.

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders