Call Center Agent Opportunities at Riziki Source – Nairobi

Riziki Source is recruiting on behalf of our employer partners for Call Center Agent Opportunities at Riziki Source – roles based in Nairobi. These are full-time opportunities ideal for individuals with excellent communication skills, emotional intelligence, and critical thinking abilities who are confident handling customer interactions in a fast-paced environment.

Key Responsibilities

Handle inbound and/or outbound customer calls professionally.
Provide accurate information on products and services.
Address customer inquiries, concerns, and complaints effectively.
Maintain clear, courteous, and professional communication at all times.
Accurately capture and update customer information in systems.
Meet performance targets such as call handling time, quality standards, and customer satisfaction metrics.
Apply critical thinking and problem-solving skills to resolve customer issues efficiently.
Demonstrate emotional intelligence when managing difficult conversations and customer concerns.

Role Requirements

Must be based in Nairobi.
Strong verbal and written communication skills.
Good command of English (spoken and written).
Not currently enrolled in school and fully available for employment.
Available to work full-time, including shifts where applicable.
Strong listening and interpersonal skills.
Demonstrated emotional intelligence, including empathy, self-awareness, professionalism, and the ability to manage challenging customer interactions.
Strong critical thinking and problem-solving abilities.
Ability to remain calm under pressure and make sound decisions.
Basic computer skills.

Important Information

These are full-time paid roles (not part-time positions).
Candidates must be available to work scheduled shifts.
Shortlisted candidates will undergo verification and assessment before submission to the employer.
Candidates may be required to complete assessments designed to evaluate communication skills, emotional intelligence, and critical thinking abilities.

Persons with Disabilities (PWDs) who meet the role requirements are strongly encouraged to apply.

Location: Nairobi

How to Apply for Call Center Agent Opportunities at Riziki Source

Application Process

Interested candidates should complete the application form and attach:

An updated CV

Note

Only shortlisted candidates will be contacted. Shortlisted applicants will participate in virtual and/or physical interviews and assessments. Successful candidates will then be submitted to the employer for review and consideration.