Customer Assistant at Sidai Africa (K) Limited

Sidai is a fully vertically-integrated company supplying quality livestock and crop inputs and training to farmers and pastoralists across Kenya. We operate through a network of branded, professionally staffed, company managed outlets and field staff providing last-mile distribution. We reach the market through a network of distributors and stockists. We are thrilled to invite skilled professionals with exceptional customer service abilities to join our team! Customer Assistant at Sidai Africa (K) Limited

Key Responsibilities

Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels.
Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary.
Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing.
Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience.
Gather customer insights through calls and interactions, providing feedback to
management to drive service improvements.
Support sales initiatives and provide the “voice of the customer” in meetings, tracking customer interactions and trends.

Qualifications & Skills

College Diploma or equivalent in a relevant field.
Proven experience in a customer-facing role (retail, hospitality, call center, etc.).
Excellent verbal and written communication skills.
A patient, empathetic, and positive attitude.
Basic computer literacy and comfort with learning new systems.
Proficiency in Excel and PowerPoint.
Strong problem-solving, and interpersonal skills.