Sales & Collections Agent at 4G Capital Kenya
About 4G Capital
4G Capital is the market leader in unsecured working capital lending for micro and small businesses across Kenya and Uganda. Our mission is simple: Grow Business With Capital and Knowledge. Sales & Collections Agent at 4G Capital Kenya
We empower entrepreneurs through tailored financial solutions, continuous customer training, and technology-enabled service delivery.
- Sales & Collections Agent – 4G Capital Kenya
Sales & Collections Agent – 4G Capital Kenya
Work Location: Across Kenya (including remote and Northern regions)
Job Type: Full-time
Reports to: Branch Manager / Regional Manager
Job Summary
We are seeking ambitious, self-driven Sales & Collections Agents to grow and maintain a healthy loan portfolio through proactive sales, exceptional customer engagement, and effective collections strategies.
This role is ideal for someone who:
- ● Thrives in field sales
- ● Is passionate about empowering micro-businesses
- ● Can work independently in diverse and remote environments
- ● Communicates effectively in local languages
- ● Is ready for immediate deployment outside Nairobi
You will be responsible for sourcing quality clients, providing continuous customer training, supporting responsible borrowing, and ensuring timely repayment—all while representing 4G Capital’s commitment to excellent service and integrity.
Key Responsibilities
1. Loan Origination & Sales
- ● Actively generate new business through field sales, referrals, and market activations
- ● Guide customers through the loan application process
- ● Conduct due diligence and ensure accurate documentation
- ● Train clients in line with 4G Capital’s educational mission
- ● Achieve monthly disbursement and active client targets
2. Relationship Management
- ● Build strong, trust-based relationships with customers
- ● Offer advisory support—our clients refer to us as “Mwalimu” because we teach, guide, and empower
- ● Maintain constant communication and promptly resolve customer issues
- ● Develop partnerships with community influencers and referral sources
3. Credit & Risk Management
- ● Follow all credit policies and due diligence standards
- ● Assess client risk and verify customer information
- ● Monitor portfolio performance and escalate risks early
4. Market Knowledge & Reporting
- ● Stay informed on market trends, competitor offerings, and customer needs
- ● Provide regular field insights to branch and regional leadership
Qualifications
- ● Diploma, certificate, or bachelor’s degree in Business, Finance, or related field
- ● Proven sales experience, preferably in financial services
- ● Experience meeting and exceeding sales targets
- ● Understanding of lending products, credit processes, and risk assessment
- ● Willingness to work outside Nairobi and relocate immediately is required
- ● Ability to communicate effectively in local languages is a strong advantage
Skills & Competencies
- ● Strong sales and negotiation skills
- ● Excellent interpersonal and communication skills
- ● Customer-first mindset with the ability to connect with micro-business owners
- ● Organised, disciplined, and able to manage field work independently
- ● Basic digital literacy (smartphone and apps usage)
Why Join 4G Capital?
- ● Be part of a purpose-driven organization growing MSMEs across Africa
- ● Training, mentorship, and career growth opportunities
- ● Competitive performance-based incentives
- ● Opportunity to work in dynamic, high-impact field environments
How to Apply for Sales & Collections Agent at 4G Capital Kenya
Apply Here > 4G Capital Careers
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