Careers at MOGO Kenya

Join us – you’ll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Role Overview:

The Videographer is the visual storyteller of MOGO, responsible for capturing and editing compelling video narratives that humanize the brand and amplify campaigns. They don’t just “shoot video” — they translate strategy into stories that connect with customers, employees, and the public.

Key Responsibilities:

Pre-Production

• Collaborate with Content Manager to shape the storytelling angle, script, and creative direction for each video
• Prepare shot lists, interview questions, and filming schedules aligned with campaign goals.
• Scout filming locations (branches, customer homes, activations) to ensure authentic storytelling.

Production

• Capture high-quality video content during customer activations, testimonials, influencer collaborations, and employee features.
• Ensure professional framing, lighting, and audio to reflect MOGO’s credibility.
• Direct participants (customers, staff, influencers) to make them comfortable and natural on camera.

Post-Production

• Edit raw footage into engaging, concise videos optimized for platform (TikTok, IG reels, LinkedIn, YouTube etc).
• Add subtitles, graphics, brand elements, and music that enhance accessibility and brand feel.
• Deliver multiple formats (long-form, short-form, reels, teasers) from the same shoot to maximize content value.

Content Integration & Archiving

• Ensure all videos are delivered to Content Architect for inclusion in PR-C calendar.
• Maintain a digital archive (footage library) of reusable clips for future campaigns.
• Suggest repurposing opportunities from old footage into new storylines

Skills & Competencies

• Proficiency in Adobe Creative Suite and other relevant design tools
• Initiative in exploring digital tools, including AI, to enhance creative output
• Exceptional creativity and innovation in brand and product campaigns
• High attention to detail, with strong proofreading and editing skills
• Ability to manage multiple projects and meet deadlines independently
• Excellent organizational and time-management skills
• Willingness to learn and collaborate with the team
• Strong ethical standards and adherence to company policies

Careers at MOGO Kenya

Join us – you’ll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Role Overview:

The Content Architect is the strategic brain behind MOGO’s storytelling. This role ensures every piece of content (videos, visuals, campaigns, testimonials, posts, activations) ties into one larger narrative: building trust, humanizing and positioning MOGO as the go-to financial partner.

They think like a consumer, not a marketer — constantly asking “Would this capture me? Would this change how I see MOGO?”

Key Responsibilities:

Strategic Content Development

• Own the PR C (customer social media calendar) — defining themes, narratives, and campaign directions.
• Develop story arcs for campaigns
• Write creative briefs that guide Designer & Videographer on execution.
• Constantly monitor consumer trends (TikTok, IG, community convos) and adapt narratives accordingly.

Idea Generation

• Proactively pitch content ideas, formats & hooks before campaigns start.
• Anticipate cultural/seasonal moments (holidays, national days, local events) and design content around them.
• Develop innovative ways to simplify financial concepts
• Ensure employee & customer stories are consistently sourced and turned into content.

Collaboration & Execution Leadership

• Partner with:
• Designer (visuals, infographics, posters).
• Videographer (testimonials, reels, explainers).
• Influencer Manager (align influencer scripts with core narratives).
• Community & Events Manager (transform event outputs into digital content).
• Ensure every output feeds into the bigger story, not random posts.
• Act as the editor-in-chief for all communication outputs.

Content Distribution & Optimization

• Oversee publishing (schedule, tone, timing) across FB, IG, TikTok, LinkedIn.
• Track audience reactions — which stories land, which don’t — and adjust.
• Recommend boosting strategies (paid vs organic) to maximize reach.
• Create content playbooks for internal stakeholders (branch staff, telesales) to use.

Measurement & Learning

• Work with the team to ensure all content outputs have clear goals (engagement, awareness, lead generation).
• Collect insights from customer interactions & social listening to refine narratives.
• Lead monthly content review meetings: what worked, what didn’t, what’s next.

Skills & Competencies

• Initiative in exploring digital tools, including AI, to enhance creative output
• Exceptional creativity and innovation in brand and product campaigns
• High attention to detail, with strong proofreading and editing skills
• Ability to manage multiple projects and meet deadlines independently
• Excellent organizational and time-management skills
• Willingness to learn and collaborate with the team
• Strong ethical standards and adherence to company policies

Careers at MOGO Kenya

Join us – you’ll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

• Plan, organize, and execute debt collection-related events, including promotional campaigns, staff functions, and team activities.
• Coordinate with vendors, service providers, and internal teams to ensure smooth event execution.
• Manage event budgets, track expenses, and ensure cost-effective planning.
• Oversee event logistics such as venue selection, catering, transport, and accommodations.
• Ensure brand consistency in event themes, presentations, and materials.
• Handle event communications including invitations, registrations, and attendee follow-ups.
• Monitor event performance and prepare post-event reports with key insights and recommendations.
• Ensure compliance with company policies, safety standards, and legal requirements during events.
• Organize and coordinate assignments of daily field collections agents.
• Update both internal and external field cases in the ERP system.
• Assist in the preparation of regularly scheduled reports.
• Support customers who visit the office on repossessed units in the yard, including negotiating for payments.
• Submit and reconcile field expense reports.
• Generate field letters in the system and resolve daily administrative problems.
• Upload and manage photos of repossessed assets on advertising platforms (Jiji, car portal, Facebook).
• Conduct external valuations and update discounts on platforms such as Jiji & car portal.
• Create DCAC invoices, run auctions, and announce auction winners.
• Participate in team meetings, brainstorming sessions, and strategy discussions.
• Perform any other duties that may be assigned.

• Diploma/Degree in Business Administration, or related field.
• Relevant Call center experience will be an added advantage.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Exellent listerning skills
• Excellent computer skills.
• Ecellent negociation skills
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Confidence
• Experience in Events planning is highly desired

Key Responsibilities:

• Customer Interaction:
• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers always.

Application Leads Generation:

All inquiries received by the agent and the application details shared by the agent must be

Problem Resolution:

• Identify and assess customers’ needs to achieve satisfaction.
• Troubleshoot and resolve customer issues accurately and efficiently.
• Take the extra mile to engage customers: Go beyond the basic requirements to make sure the customer has a positive experience, which could include personalized follow-ups, special offers, or simply making the interaction more pleasant.

Identify and assess customers’ needs to achieve satisfaction:

• Listen to the customer’s concerns, ask probing questions, and determine the best solution to meet their needs.

Build sustainable relationships and trust with customer accounts through open and interactive communication:

Engage with customers in a way that builds long-term relationships, ensuring they feel valued and understood.

• Escalate unresolved issues to the appropriate departments or management.

Product Knowledge:

• Develop a deep understanding of the company’s products and services.
• Stay updated with product changes and enhancements to provide accurate information.

Documentation and Reporting:

• Document all customer interactions, inquiries, and complaints in the CRM system.
• Prepare and maintain detailed records of customer interactions and transactions.

Provide accurate, valid, and complete information by using the right methods/tools:

• Ensure that all information given to customers is correct and comprehensive, using the company’s resources effectively.
• Provide feedback on the efficiency of the customer service process.

Team Collaboration:

• Collaborate with other team members to ensure consistent and high-quality customer service.
• Participate in team meetings, training sessions, and ongoing professional development.

Meet Set Targets

• Set to meet the targets and KPIs given either personal or team based.

Qualifications:

Education:

• High school diploma or equivalent; a college degree is preferred.

Experience:

• Previous customer service experience is preferred.

Skills:

• Excellent communication and interpersonal skills. (Both English and Kiswahili)
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software, databases, and tools.
• Ability to handle stressful situations and difficult customers with patience and professionalism.
• Good organizational and time management skills.
• Speed.
• Good typing skills

Additional Requirements:

• Ability to work flexible hours, including evenings, weekends, and holidays if needed.
• Familiarity with CRM systems and practices.

Physical Requirements:

• Ability to sit for extended periods while using a computer.
• Ability to work with headphones for extended time periods

Work Environment:

• This job operates in a professional office environment. Remote work may be an option depending on company policies