ICT Technician at Hemingways Collection

JOB SUMMARY:

Hemingways Watamu is seeking a skilled and service-oriented ICT Technician at Hemingways Collection to join our team. This role is pivotal in ensuring the seamless operation of our hotel’s information and communication technology systems, supporting both back-of-house operations and guest-facing services.

KEY RESPONSIBILITIES:

Maintain and support the hotel’s ICT infrastructure, including networks, servers, and connected devices.
Ensure optimal performance of systems used in reservations, billing, and property
management.
Troubleshoot hardware and software issues promptly to minimise disruption to operations and guest experiences.
Perform routine maintenance and system updates to uphold reliability and security.
Liaise with external vendors for system upgrades, repairs, and technical support.
Provide responsive and courteous support to hotel staff and guests regarding ICT-related matters.

WHAT WE’RE LOOKING FOR:

Proven experience in ICT support, preferably within the hospitality industry.
Strong understanding of hotel systems including Opera PMS, Simphony POS, Material Controls and SUN Systems.
Proven experience in maintaining Local Area Networks (LANs), IPTV, and CCTV systems.
Excellent problem-solving skills and a proactive approach to issue resolution.
Outstanding customer service and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.

ACADEMIC QUALIFICATION:

Advanced diploma or Degree in Information systems or information technology..
CCNA, Network+, or similar network certification
Cloud management certifications are added advantage