Loan Recovery Intern at ENGIE Energy Access
Job Purpose/Mission
The Loan Recovery Intern at ENGIE Energy Access is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.
Responsibilities
- Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
- Ensure proper documentation of open loan cases.
- Ensure customers are paying on time in assigned loan portfolio
- Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
- Recommend and work with external service providers on portfolio management by escalating repossession cases.
- Customer education to customers on impact on loan non-repayments.
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
- Restructure loan repayment plan from delinquent clients as per policy and procedure
Knowledge And Skills
Experience :
- Experience in customer relationship management
- Team player
- Computer literacy, particularly good working knowledge of Microsoft Excel
- Self-starter with a passion for the role and EEA’s mission to plug in the world.
Qualifications :
- Holder of Bachelor’s Degree in Business Administration or any other related field
- 1-year Previous experience in loan recovery preferably in a call center setting.
Language(s):
- English
- Kiswahili
Technology :
- Experience in technology required for the role
Apply Here > Loan Recovery Intern
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