Data Verification Agents at Apollo Agriculture
About the Role:
Apollo Agriculture is seeking driven Data Verification Agents. As a Data Verification Agents at Apollo Agriculture, you will be a critical part of ensuring a successful customer journey.
Your key responsibilities will include:
- Transcribing accurate data submitted by Field Agents, maintaining up-to-date knowledge of data verification procedures, and consistently achieving approval Key Performance Indicators (KPIs).
- You will also be responsible for providing first-level resolutions to verification questions, ensuring 100% accuracy in data verification, and effectively communicating with supervisors to address issues and escalate priority matters.
- Additionally, you will document interactions, identify process gaps, and contribute to process improvements while preparing detailed reports on issues and suggesting solutions.
Location: Hybrid (Nairobi, Kenya)
Reporting Lines: This role reports to the Data Verification Associate
Contract Duration: Short-term
Responsibilities:
- Transcribing the correct data as submitted by Field Agents
- Keeping abreast of Data verification updates and attending meetings, refresher training as required
- Keeping Verification skills sharp by consistently hitting the approval KPIs
- Ability to offer first-level resolutions in answering the questions to verifications to ensure that data submitted is well aligned and minimize escalations
- Verify with high accuracy (100%), data received from the Field Agents
- Communicating with the supervisor when there are issues and giving frequent feedback on the verification process
- Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up with the Supervisor
- Accurately document all agent interaction information according to standard operating procedures as the Company shall detail to you from time to time
- Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures
- Preparing detailed reports highlighting issues affecting the data verification process, suggesting solutions and improvements to enhance our processes
- Performing any other duties that might be assigned to you by the Supervisor
Requirements:
- Be a holder of Undergraduate degree or a diploma certificate from an accredited organization (Any field in Agriculture is an added advantage)
- Have vast computer skills and a great familiarity with Windows or Ubuntu OS
- Access to stable internet
- No previous criminal records ( Police Clearance Certificate)
- High integrity and good customer service
- Speed, accuracy, data quality and attention to detail
- Ability to adapt to changing data verification needs and priorities
- Strong communication skills, both written and verbal (Fluent in English and Swahili)
- Team player and good collaboration skills
- The ability to work independently with minimal supervision
- The candidate should not be engaged with another organization during the contract period as the role is a full time position
Apply Here > Data Verification Agents
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