New Job Opportunities at Java House Africa

We invite applications for the following positions based in Nairobi: New Job Opportunities at Java House Africa

1. Kukito Operations Lead
2. Kukito Crew Member
3. Internal Auditor
4. Waitstaff
5. Branch Supervisor – 10 Positions

Waitstaff

Job Opportunities at Java House Africa

Job Description

Primary Purpose and Scope the Job (Job Role)-

To welcome, sit, take & serve food and beverage orders to our guests in a friendly, timely manner and ensure a clean environment in accordance to Java service standards

Duties and Responsibilities:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Handling customer interactions at various levels of customer touch points.
• Assist the guest navigate through the menu comfortably- Inform guests of menu changes, daily specials and assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service respond promptly and courteously to address any guest concern ¬ify the manager.
• Collaborate with other team members to ensure a positive customer experience.
• Ensuring there is enough change at all times.
• Maintaining shift float money and ensuring no shortages.
• Timely closure of counter variances.
• Taking care of counter machines.
• Present bills on time and accept payment.
• Ordering of items in Vuka for the store.
• Receiving of items from Food scape/ any other supplier.
• Keying in of orders in the POS.
• Receiving orders from the aggregator tabs
• Packing and dispatching the orders to the guests
• Table clearance and clean counters after guests have finished dining.
• Ensure general cleaning of the restaurant is done and the highest hygiene
• standards are upheld.
• Communicating any R&M or IT issues to the Area Manager.
• Closing duties of the branch

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators

• Meet, greet and sit guests in a timely manner.
• Taking food and beverage orders from customers and ensure prompt service delivery.
• Cleaning, clearing and organizing table condiments.
• Presenting bills and give back correct change to the guest within the shortest time possible.
• Assist guests on easy menu navigation.
• Attend to the tables and guarantee compliance to cleanliness standards.
• Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
• Proper utilization of company resources.
• Ensure accurate stock take.
• Communication-attend shift briefings, communicate cautiously to the guest.
• Ensure necessary orders for proper mis-en place are given to the manager for ordering.
• Adherence to SOPs.

Performance Indicators

• Nps
• Food safety
• Integrity
• Sales per person
• Station management

Job specifications:

Qualifications

• Ability to work under pressure and long hours.
• Ability to up sell and inform our guest on new menu product.
• Must be a team player.
• Must be customer-oriented.
• Must have proper planning skills.
• Must have Point of Sale skills.
• Should have inter-personal skills.
• Flexible and accommodative.
• Must be result oriented, self-driven, articulate and pro-active.

SPECIAL CONDITIONS OF EMPLOYMENT

• Should have a sound menu and product knowledge.
• Should have a KCSE certificate mean grade of C plain.
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.

Core COMPETENCIES

• Good interpersonal skills.
• Good Listener.
• Ability to work under pressure.
• Excellent customer care skills.
• Flexible and adaptable to new environment.
• Good verbal and written communication skills.

Job Opportunities at Java House Africa

Job Description

Duties and Responsibilities:

• Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
• Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
• Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Prevent, handle and resolve complaints regarding food quality and service.
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
• Prevent and resolve personnel problems
• Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
• Ensuring that the set SOPs of cash handling are adhered to
• Taking correct take away orders and ensuring they are correctly dispensed
• Ensuring prompt billing is done and correct change is given
• Ensuring delivery orders are prepared and picked on time
• Suggestive selling products and introduction of new ones to guests
• Maintaining high hygiene standards at the cashier station
• Ensure cutlery is wiped, polished and well displayed at the respective stations
• Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
• Seeks, listens and responds to Guest feedback.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators

• Ensure guest’s satisfaction is met through consistently auditing the branch operations on a daily basis
• Enforce operational practices of the branch, making sure it runs smoothly and complies with food safety requirements.
• Ensure all company money is intact as transacted at all times and all transactions accompanied with official receipts
• Ensure quality food and drinks are served to all guests upon dispatch
• Ensure all take away food or drinks are properly packed/covered in accordance with the Food Safety and Hygiene standards.
• Pleasantly dealing with customers to ensure satisfaction
• Ensure proper packaging is done by organizing mis-en-place for take away orders

Performance Indicators

• Food safety
• Integrity
• NPS
• L4L sales
• Margins

Job specifications:

Qualifications

• Ability to communicate clearly in English.
• Ability to review P&L
• Able to handle money and operate a point-of-sale system
• Must be prepared to work under pressure.
• Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
• Must be result oriented, self-driven, articulate and pro-active.
• Must have the ability to make quick and sound decisions.

SPECIAL CONDITIONS OF EMPLOYMENT

• Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
• Have a competent knowledge on Customer Service and people management system.
• Computer literate in MS Suite.
• Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.

Core COMPETENCIES

• Establishing Focus
• Providing Motivational Support
• Fostering Teamwork
• Empowering and developing Others
• Flexible and adaptable to new environment.
• Ability to manage Performance
• Interpersonal relationships.
• Result oriented.

Minimum Qualification:

• Experience Length: 3 Years
• Location: NAIROBI

Internal Auditor

Job Opportunities at Java House Africa

Job Description

Primary Purpose and Scope the Job (Job Role)

Responsible for ensuring that all assigned areas are effectively supervised and operations are conducted in line with established standards. Coordinates activities within the assigned areas to ensure timely completion of all tasks. Ensures full implementation and adherence to Java’s risk management policy.

Duties and Responsibilities:

• Conduct of assigned internal audit projects within the group as assigned by the
• Senior Internal Auditor or the Internal Audit & Risk Manager.
• Ensuring continuous monitoring of key controls within branches.
• P&L analysis and ensuring all exceptions are fully explained and identify areas for further review.
• Conduct investigations to identify discrepancies, anomalies, and potential areas of concern.
• Participate in audit engagements across different business functions.
• Assist in audit planning, testing, and documentation.
• Collaborate with cross-functional teams to address identified risks.
• Contribute to the development of comprehensive audit reports.
• Stay updated on relevant regulations and industry best practices.

Key Result Areas/ Key Performance Indicators

Performance Indicators

• Timely completion of audits according to set standards and guidelines
• Continuous monitoring and reporting on audit issues raised
• Build relationships with key staff and management
• Accurate audit & investigation reports.
• Ability to meet timelines.
• Quality of documentation.
• Ability to collaborate with cross-functional teams and communicate effectively.
• Ability to identify control weaknesses.
• >=90% of audits done within target
• >=90% of assigned audit assignments started and completed within 30 days of commencement of audit.
• High level of application of internal auditing standards & methodology.

Job specifications:

Qualifications

• Bachelor’s degree

Experience

• At least 2 years’ experience in a similar role preferred.

SPECIAL CONDITIONS OF EMPLOYMENT (Licenses, certificates, credentials, travel, Physical requirements etc.)

Availability to be out of primary station (Nairobi) up to 30% of the time.

Core COMPETENCIES:

• Numerical & analytical skills
• Ability to handle multiple priorities
• Supervisory skills
• Coordination and team control skills

Kukito Operations Lead

Job Opportunities at Java House Africa

Job Description

Primary Purpose and Scope the Job (Job Role)-

Oversee, direct, and coordinate the planning, organizing, training, and offer Branch leadership necessary to achieve objectives in sales, operational costs, employee retention, guest service and satisfaction, food quality, cleanliness/Hygiene and overall restaurant sanitation.

Duties and Responsibilities:

• Ensure that all restaurant policies and procedures, standards specifications, guidelines, and training programs are followed and completed on a timely basis.
• Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
• Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, fun, productive working environment through organizing and supervising branch deep cleaning.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Prevent, handle and resolve complaints regarding food quality and service.
• Train and review financial statements and activity reports, other performance data to measure productivity of goal achievement to identify areas needing cost reduction or program improvement.
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
• Prevent and resolve personnel problems.
• Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures at branch level.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Organize Branch meetings and offer leadership in seeking to develop the team for continuous improvement.
• Managing staff shifts to ensure balanced strength across all departments.
• Conduct regular performance reviews for your subordinate staff.
• Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
• Seeks, listens and responds to Guest feedback.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators (5-6 areas)

• Ensure guest’s satisfaction is met through consistently auditing the branch operations on a daily basis.
• Enforce operational practices of the branch, making sure it runs smoothly and complies with food safety requirements.
• Ensure all company money is intact as transacted at all times and all transactions accompanied with official receipts.
• Ensure quality food and drinks are served to all guests upon dispatch within set timelines.
• Ensure all take-away food or drinks are properly packed/covered in accordance with the Food Safety and Hygiene standards.
• Ensure proper packaging is done by organizing mis-en-place for take-away orders.

Performance Indicators (3-5 indicators)

• Food safety
• Integrity
• NPS
• L4L sales
• Margins

Job specifications:

Qualifications

• Ability to communicate clearly in both English and Kiswahili.
• Ability to review P&L.
• Ability to mentor, train and develop people.
• Strong analytical skills.
• Able to handle money and operate a point-of-sale system.
• Must be prepared to work under pressure.
• Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
• Must be result oriented, self-driven, articulate and pro-active.
• Must have the ability to make quick and sound decisions.

SPECIAL CONDITIONS OF EMPLOYMENT

• Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
• Have a competent knowledge on Customer Service and people management system.
• Computer literate in MS Suite.
  2 years or more of operations and/or experience in service or in a food and beverage industry

Core COMPETENCIES

• Establishing Focus.
• Providing Motivational Support.
• Fostering Teamwork.
• Empowering and developing Others.
• Flexible and adaptable to new environment.
• Ability to manage Performance.
• Interpersonal relationships.
• Result oriented.

Kukito Crew Member

Job Opportunities at Java House Africa

Job Description

Primary Purpose and Scope the Job (Job Role)

Assists in the overall smooth operations of the restaurant.

Duties and Responsibilities:

• Welcome guests and maintain high standards of restaurant hygiene as per Company SOPs.
• Quality food preparation and presentation which meets food safety requirements.
• To maintain a hygiene working environment in kitchen by providing clean utensils and washrooms
• Handling cash, assisting guests in take away orders and taking orders via the phone.
• Maintain a fast speed service at all times.
• Take orders from guests and Assist the guests in the processing of orders
• Suggestive selling products and introduction of new ones to guests
• Channels any communication from the guests to ensure an efficient working relationship
• Ensure the kitchen is clean and sanitized.
• Ensure that all food are stored correctly.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators

• Ensure that the sops for restaurant hygiene are maintained and consistently adhered to in accordance to food safety requirements.
• Attend to the tables and guarantee compliance to cleanliness standards
• Ensure all company money is intact as transacted at all times and all transactions accompanied with official receipts

Performance Indicators

• Food Safety
• Net Promoter Score
• Integrity

Job specifications:

Qualifications

• Excellent verbal communication skills must be able to clearly communicate guests’ needs to Managers.
• Ability to provide excellent customer service
• Ability to handle a fast-paced working environment  food safety training will be a plus
• Must have good menu knowledge.
• Must be able to reach, bend, stoop and wipe
• Keen on details

Experience

• Previous experience in a QSR
• In house training.

SPECIAL CONDITIONS OF EMPLOYMENT

• High school Certificate or equivalent
• Experience on customer service
• Must be prepared to work under pressure

Core COMPETENCIES:

• Must be able to multitask.
• Must be Attentive to details
• Must be a Team Player
• Must be Organized and flexible
• Must be a good listener

How to Apply for Job Opportunities at Java House Africa

• Waitstaff
• Internal Auditor 
• Branch Supervisor – 10 Positions
• Kukito Operations Lead
• Kukito Crew Member

Application Deadline: 30/11/2025

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